WHO: Caribbean Cleaning Service is a Personalized Cleaning Solution for your Home and Small Office. We operate in a professional & ethical manner and our cleaners are bonded and insured.
TEAMS: Our cleaners work in teams of two or more depending on the size of the job. A team leader is assigned to your home. We make every effort to keep the same team leader assigned to your home, but cannot guarantee it. Illness, promotions, vacations, etc, can all result in a change of team or change of cleaners on a team.
CONDUCT: Our employees will be respectful while in your home. They will not smoke, eat or drink while in your home, nor do they watch TV or play the radio. They do not answer the telephone or doorbell. Their only purpose while in your home is to clean.
EQUIPMENT AND SUPPLIES: We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. If you have a specific product you want used, please call our office or alert your team leader so your file can be notated. Most all of our products are environmentally safe and non toxic however it’s important not to leave small children alone or exposed to any of the cleaning products. Some products may be harmful if swallowed.
ARRIVAL TIME: Please allow us the flexibility of scheduling our cleaning between 8:30am and 6:30pm. Cleanings are scheduled in an order that requires the least amount of drive time for each team. This means the exact time of your cleaning may differ each time. If you require an AM or PM schedule we will make every effort to accommodate your request however no times are guaranteed.
PAYMENT POLICY: Payment is due in full on the day of the cleaning and does not include the cost of invoicing. Payment by cash or check is expected on the day of service and can be left on the kitchen counter or table for the team leader to pick up when the team arrives. Credit Card payment arrangements must be made in advance by calling the office. If payment is not received or is not left for the cleaning team on the day of service, an invoice will be mailed immediately, due on receipt and a $5.00 Billing Service Charge will be added. Accounts become Past Due 15 days following the day of service and a late fee of $25.00 will be charged. After the first of the month following the service an additional 1.5% per month (18% per annum) will be charged on all Past Due accounts. A fee of $30.00 will be charged for each NSF check returned by the bank. In the event an account requires legal or collection action, customer agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs.
LATE CANCELLATION: Late Cancellation fee of $70.00 will be charged unless notification of a change has been made 2 business days prior to the service date. All notifications must be made by calling our office. Telling the cleaning team when they are in your home is not considered notification.
CHARGES: If it is necessary for you to change, cancel or skip your regular cleaning day, we appreciate at least 2 business days notice. If you do not notify our office and upon arrival we cannot enter your home, we will charge you a full price lock out fee to cover our expenses. Our teams daily pay is based on homes scheduled. When you skip on short notice or lock out the team, we do not have time to fill in your spot and our teams pat is affected. It also can cause scheduling problems with our other clients. Should you at any time require a change or modification of the cleaning detail or instructions listed on the reverse side of this page, or wish to change the cleaning schedule of frequency, a call to our office is the surest way of accomplishing this. The cleaning team is instructed to follow the instructions as they appear on their personalized work order and that is a reflection of the information agreed to on the reverse side of this page. Specific instructions or request given to the team cannot be guaranteed from week to week.
SECURITY ALARMS: If your home is equipped with a security system, please insure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.
ACCIDENTS: If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our personnel are instructed to call our office at once if ANYTHING is broken, and to leave you a note advising you of the accident. In the event an item is damaged or broken, we reserve the option to repair or replace the item. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. We cannot be responsible for wall hangings attached with anything other than “real” picture hooks. No straight pins, thread, etc.
HOLIDAYS: The only holidays observed by our company are Christmas Day, Thanksgiving Day and New Years day. Regular cleaning services will be offered all other holidays. Should your regular cleaning fall on these days, our office will contact you approximately 2 weeks prior to the holiday to reschedule your cleaning. If you wish to reschedule a cleaning that falls on another holiday throughout the year, please call the office at least 2 business days in advance to avoid a late cancellation fee.
CLUTTER: The cleaning will be far more satisfactory if the team does not have a great deal of clutter with which to contend. Desks that have a large amount of paperwork for instance will not be cleaned. Please pick up clothes, toys and paperwork before each cleaning so we can do our job.
PETS & PLANTS: If you have pets, our cleaners do appreciate it when they are secured and that you pick up after them. We do not clean litter boxes or urine/feces from the floor. Due to the individual care that plants require, we are not able to water or maintain them.
QUALITY CONTROL: Our quality control consists of making home inspections and phone calls. A supervisor may enter your home after our cleaning team leaves. They may call you at home or work. We believe that inspections and customer contact is the best way to help in exceeding your expectations and improve our high standards. You may also benefit a satisfaction survey. We appreciate you feedback.
EXTRA WORK: Our teams are instructed to follow the work requirements as outlined on your copy of our service agreement. If you have any extra needs, please contact our office at least 2 business days before your scheduled cleaning so we can be sure to schedule extra time in your home.
TIPS: Tips are appreciated by your cleaning team but not required. A recommended tip is 10-15% of your total cleaning fee. Tips can be left as cash for the cleaning team or added into the check.
IF THERE’S A PROBLEM: We guarantee our work. Contact our office before 11am the day following your cleanings (11am Monday for Friday cleanings) and we will make every effort to correct the problem. I understand that Caribbean Cleaning Service does not refund any portion of a cleaning fee. Acknowledged: X
KEYS: Please make sure your home is accessible to us. Because you scheduled cleaning time may change each cleaning, we require a key to your home. Each key is number coded (no reference to customer or company). Keys are maintained in a lock box except for the day of cleaning. Returned keys will require signature and identification at time of release.
OFFICE HOURS: Our office is open Monday through Friday 7:00am to 7:00pm (occasionally later). After hours and weekends, a voicemail can be left and we will return it on the next business day.
THANK YOU FOR YOUR BUSINESS!