Frequently Asked Questions:

Who does the cleaning?

We use highly motivated employees that we train personally. It will be the same individual or team that will get to know your home and cleaning specifications.

What services do you provide?

We will customize a cleaning program based on your specifications that is then broken down according to the type of cleaning and frequency. Services offered include dusting, kitchen and bathroom
cleaning, vacuuming, tile and grout cleaning, floor cleaning, carpet cleaning and window washing.

What is the frequency?

House cleaning services are typically provided on a weekly or bi-weekly schedule whereas Window washing and carpet cleaning could be monthly, quarterly or as needed depending on your requirements.

Do you do one-time cleans or move in/move outs?

Yes, no job too small or too large.

Are you insured?

Yes, we are licensed, bonded and insured.

How Much Will It Cost?

Every home is unique and we price our service according to your individual house and needs. We take into account the size, number of rooms, number of residents and pets, and several more factors in estimating your housecleaning fee. We use a consistent formula to arrive at the proper price.

Our customers tell us we’re a real value when it comes to restoring peace and calm in their home. They say the freedom from housecleaning and the hassles of dealing with an unreliable or inconsistent service is priceless!

There are two convenient ways to get an estimate for housecleaning service: by calling your local office or completing an estimate form online.

What types of payment do you accept?

Payment is due at time of cleaning. Keeping accounts receivable low enables us to keep your fee at an affordable price. We accept cash, check, MasterCard or Visa. If a check is returned as NSF then a $20.00 charge will be assessed.

If you plan on using us regularly, you can leave your payment on the counter with your receipt from the previous cleaning and our cleaning staff will pick it up and leave you a receipt for the current cleaning. You can also have us set you up on automatic billing via your credit card.

Payments not provided on the day of your cleaning may mean that we cannot clean your home. This may result in a non-clean or an invoice fee. If you forget to leave a payment, call our office as soon as possible to insure that we clean your home. We can take a credit card or check over the phone.

Do you charge a late cancellation or lockout fee?

Because we guarantee hours to our cleaning staff it is important that you provide us as much notice as possible if you need to cancel or change a scheduled cleaning. We require 2 business days notice to make a change or cancel a cleaning.

Cancellations without at least 2 business days notice will result in a $70 late cancellation fee. Cleanings that are cancelled on the same day of the service will result in a fee equal to your normal regular cleaning rate.

Lock-outs only happen when a client has not supplied us a key to their home. Although we don't require it, we highly recommend that you provide us with a house key. We take many precautions to ensure that your key is never lost or misplaced. If we come to your home and are unable to clean because we were locked out, you will be charged the full regular cleaning rate.

How many people clean my home?

Our cleaning teams are usually 2 person teams. Sometimes we may send a 3rd person with the team if they are training or learning the route. We may also send a 3rd person if a team has an exceptionally high work load one day or another client on that teams route requested three people. Please keep in mind that having a 3rd person on the team generally speeds up the cleaning, so it's expected that they would be in your home less time.

Should I tip my cleaning team?

A tip is neither expected nor required. If you choose to leave a tip please leave it on the kitchen counter. A note or filling out the comment card letting them know how well they did will mean a lot. They just want to know the work they performed met or exceeded your expectations.

Can I leave a note for the team?

Since some of our cleaning staff cannot read or write English, we advise against it. We have a bilingual office staff that can assist you if you need anything additional or different from your regular cleaning. By contacting the office, we can make sure that the instructions are translated if needed and added to your personalized work order.

Can I hire one of your cleaning professionals directly?

No. A great deal of time and resources is put into hiring our staff. Our service agreement states that you agree not to hire any past or present Caribbean Cleaning employee, other than through our office for a period of not less than 2 years from the date that employee last worked for Caribbean Cleaning Service. In the event you feel you must hire this person in spite of the service agreement, our referral fee to you is $2500.00 and is due in full immediately upon employment or use of the past/present employee, regardless if it is regular employment or on a contractual basis.

How can I receive a FREE cleaning?

We know that a great deal of our business comes from referrals. To thank our current clients for referring us to their friends, we offer a free cleaning for every two referrals we are provided. Just be sure that they mention your name when they call!

What if I have a pet?

Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will happy to clean around them.


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